Refund Policy for OliveOilPlate

At OliveOilPlate, located at Pizza Alley, Rome, 00184, Italy, we are committed to customer satisfaction. This Refund Policy outlines the conditions under which refunds can be made for purchases made through our website oliveoilplate.sbs or over the phone at +39 06 1234 5678.

Cancellation Policy

If you wish to cancel your order, you can do so without penalty if the cancellation is made within 5 minutes after placing the order. To cancel, please call us immediately at +39 06 1234 5678. Unfortunately, we cannot cancel orders that have been processed and prepared for delivery or pick-up.

Incorrect or Unsatisfactory Orders

We take pride in the quality of our pizzas and other menu items. However, if you receive an order that is incorrect, or if you're unsatisfied with the quality of the food, please contact us within 2 hours of the order being delivered or picked up. Valid complaints will be offered a replacement or a refund in the original payment form. Please be prepared to return the unsatisfactory item in the condition you received it if requested.

Refund Eligibility

• You received an incorrect item as per your order confirmation.
• The food arrived in an unsatisfactory condition or was spoiled.
• The order was never delivered or was significantly late (contact us to define significantly late).

Conditions for Refunds and Exchanges

If your complaint is validated by our team, you may be asked to return the item in its original packaging. If a refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days. If a replacement item is requested, we will arrange for a new item to be delivered at an agreed-upon time without additional charges.

Refund Processing Time

Please remember that the time it takes for the refund to be posted to your account may vary depending upon your bank or credit card provider. Generally, the refund processing time is between 5-10 business days.

Non-Refundable Items

Certain items are exempt from being returned for a refund:

• Gift cards
• Special promotional items

How to Initiate a Refund

To request a refund or exchange, you should contact us immediately at +39 06 1234 5678. Please have your order number and details about the product ready to ensure a quick and efficient process.

Final Notes

OliveOilPlate reserves the right to amend this Refund Policy at any time. We encourage our customers to review this policy periodically. Your continued use of oliveoilplate.sbs and/or placing an order after changes are made constitutes your acceptance of those changes. This policy is effective as of January 1, 2023.

We value your business and want to ensure that your experience with OliveOilPlate is excellent. For further information or assistance, please contact us at +39 06 1234 5678.

Thank you for choosing OliveOilPlate for your meals.